For further information please call the clinic (250-368-8862) or check this website for updated instructions,
Please arrive for your appointment on time (There will be no waiting in the waiting area)
Please bring your own water bottle
Please use the bathroom before you come to the clinic
You will need to take off your shoes upon entering so please bring slippers/indoor shoes
Please bring your own mask if possible. We have masks available for a $2 charge.
Sanitize your hands upon entering the waiting room and when leaving your appointment.
If you are showing any Covid-19 symptoms please call to reschedule a Telehealth session
See our Covid-19 Safety Plan posted under download section
With Telehealth you can continue to receive effective Physiotherapy Assessment and Treatment from the comfort of your home. Most Third party insurers will continue to cover these visits.
Our experienced Physiotherapists and support staff put your needs first. We are proud to provide a high quality level of Physiotherapy, client service, and commitment to health and wellness to all our patients. Our goal is to return you to your favourite activities as quickly as possible.
With years of experience, our Physiotherapists will assess you and create a custom treatment plan that's right for you. We understand the importance of educating you on the most effective ways to take care of your body, so that you can heal quickly.
Evergreen Sports and Physical therapy has eight treatment beds, a multi gym, treadmill, bikes and exercise balls. The clinic also offers traction, Ultrasound, Electrotherapeutic devices (IFC, TENS, Muscle Stim).
We are open for in-clinic appointments.
Tele-Health appointments (secure computer video session) are also still available for assessments and follow up appointments. All we require is your email address. Tele-Health will work with a desktop computer (with a camera), phone, laptop or tablet. Most extended plans will cover these claims. Please check with your individual plan if you have questions.
****If you are ill, showing symptoms or have been travelling out of the country, please stay home****.
We will continue to waive any cancellation fees for short notice cancellations.
This continues to be a challenging time in B.C. and around the world. Please take necessary preventative measures to keep you and your families healthy. If you think you have symptoms the Ministry of Health has developed an online self-assessment tool at covid19.thrive.health. If you do have symptoms you can call 8-1-1 to pre-arrange health testing. While symptomatic, self-isolate.
The province has launched a new non-medical information line for British Columbians who have questions about COVID-19: 1-888-COVID. Phone lines are open 7 days a week from 7:30 AM to 8:00 PM, and information is available in more than 110 languages.
Telerehabilitation (also called Virtual Care, or Telehealth) is the use of information or communication technologies to allow you and your physiotherapist to connect via video (or other remote monitoring technology) to receive physiotherapy services at a distance, when an in-person visit is not possible. Here are a few frequently asked questions about telerehabilitation in physiotherapy.
When might telerehabilitation be appropriate?
Telerehabilitation may be appropriate if you cannot easily attend an in-person visit because there is a shortage of appropriate physiotherapy care available in the region where you live or because you have transportation or mobility problems.
Telerehabilitation may be used to augment your ongoing treatment by enabling your treating physiotherapist or other health care provider to consult with a physiotherapist who has a skill set uniquely suited to your individual needs.
Telerehabilitation may offer a way for you to receive follow-up care by your original treating physiotherapist if you are no longer in the location where the initial treatment was provided.
When would telerehabilitation not be appropriate?
Telerehabilitation has limitations compared to an in-person encounter such as the inability to perform hands-on examination, assessment and treatment. For this reason, in many circumstances, if suitable in-person care is available it will be preferable.
It is up to you and the physiotherapist to determine what is best for you, based on your particular condition and preference, available technology, and other risks and benefits.
Will I get good quality care?
Expect to receive the same safe, quality care that you would get during an in-person visit. The College expects physiotherapists to meet the same standards of practice regardless of how the services are delivered.
What are the risks of receiving care via telerehabilitation?
The risks of receiving physiotherapy care specific to telerehabilitation relate mostly to concerns about the privacy of your personal health information, and your personal safety. The physiotherapist is required to ensure that the location where you receive care is safe, and that procedures are in place to ensure the availability of help in the event of an emergency. The physiotherapist may recommend that the visit proceed in the presence of another person to enhance the safety and value of the visit.
Do I have to pay for telerehabilitation physiotherapy services?
It depends. Some physiotherapy services may be covered by government funding, for example if you are having a follow up visit after discharge from hospital. If the service is not publicly funded, you would need to pay in the same way as you would if you were attending an in-person visit. In some cases, extended benefit carriers, ICBC, and WorkSafeBC will cover your virtual care session.
If my physiotherapist isn’t in the room, who will help me and what types of care can be provided?
Depending on the setting and the circumstances, physiotherapists providing consultation or treatment via telerehabilitation may have assistance from other physiotherapists (for example, where a physiotherapist with a specific clinical expertise is being consulted), from physiotherapy support workers, from other health care providers, or from your family members or friends. The physiotherapist is required to ensure that an appropriate level of support and assistance is available to address your needs and ensure your safety, and that you agree to the involvement of this assistance.
Examples of services that can be provided by telerehabilitation include, but are not limited to, consultation with local physiotherapists, education and instruction, monitoring your progress with a treatment program, and supervised exercise or meetings with your health care team.
What if I have a concern about the care?
If your physiotherapist is located in another province, they are required to be licensed in their home province or territory as well as the province or territory in which you receive the care. You may choose to raise your concerns with the regulator in either province or territory.